Bellagio & Co goes to great lengths to ensure that every piece in our collection is crafted to the highest standard. Our Refund Policy and Manufacturer Fault Warranty Policy are applied to all purchases.
Please note when purchasing from Bellagio & Co you agree to our terms of service, refund and warranty policies.
We have a 30-day return policy, which means you have 30 days after receiving your item to have it returned to us. Items received after 30 days will not be accepted for return and these items will be shipped back to you.
To be eligible for a faulty or change of mind return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will not accept returns for any non-faulty products that have been worn or used. Please note that returned products are your responsibility until they reach us, including delivery charges and insurance. Bellagio & Co is not responsible for products lost or damaged in transit.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please note that earrings can not be exchanged due to hygiene reasons. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept change-of-mind returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can follow the procedure outlined below in ‘How do I return or exchange an item?’.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How do I return or exchange an item?
Prior to the return or exchange please contact email@example.com to advise us of your intent to refund or exchange. This email should include your full name, address, phone number, the purchase date (on your receipt), invoice number, item description, code number and/or size you would like this to be exchanged for (if applicable) and the reason why you would like to return the item.
Print a copy of the email correspondence you have sent and received from Bellagio & Co to include in your parcel along with your receipt. When returning the item to Bellagio & Co the item must be in the original packaging and in perfect condition (not worn). Wrap the item carefully and send it to the address below in a paid padded 'Registered Post' envelope to avoid damage or mail misplacement during transit. Bellagio & Co will not be responsible for any lost or damaged items as a result of not following this procedure.
Bellagio & Co
PO BOX 675
BUNINYONG VIC 3357
If you are exchanging an item please also include a self-addressed, "Registered" and paid padded envelope (215mm x 280mm) for the new item. If this is not provided, a postage fee will be payable prior to your item being sent out.
If the item you have chosen to exchange is of a greater value we will send you a Paypal invoice to cover the difference.
The exchange value is the price originally paid for the item.
Should the item be received by Bellagio & Co in a worn or damaged in transit, then the item will be returned to you. Please note the importance of ensuring the item is well protected with bubble wrap during transit.
If you have any further questions please contact firstname.lastname@example.org.